Wayliv Terms of Use and Contract
This is the information that is useful to know if you are going to purchase services marketed on the www.wayliv.com website.
The time you invest in reading these conditions is the best way to ensure that everything goes smoothly and that there are no misunderstandings when making your purchase. So, everything goes better. Faster and simpler. Your Way. Like a pro.
The information you can see below explains all the conditions that affect purchases on the www.wayliv.com website, most clearly and transparently possible: what is included, what is not, what options you have about your purchase and other legal issues that we must necessarily add to comply with what is required by law and protect your rights as a consumer. And, in the specific case of this website, as a registered user (hereinafter, Patron) to access the services.
It is your legal and safe purchase insurance. It is boring while necessary.
These conditions guarantee a safe purchase and that there are no misunderstandings when purchasing services, in addition to complying with the law. That's why reading what follows is helpful before hitting the buy button.
LANGUAGES
The languages we use to interact with you are Spanish or English. Choose which one you want, as long as you want. And change it, as many times as you want.
LEGAL NOTICE
The www.wayliv.com website (hereinafter, the "website") is the property of Readiness Operative Management Partners, S.L. (hereinafter, "ROMPe"), with registered office at Av. De Brasil,29 - 1st Floor, 28020, Madrid and CIF B87884565. Registered in the Mercantile Registry of Madrid, Volume 36,277, Book 0, Folio 184 Section 8, Page M-651794, Entry 3
ROMPe welcomes you and invites you to carefully read the Terms of Use and Contract of this website (hereinafter, the "Terms of Use and Contract") which describe the terms and conditions applicable to your browsing of this website, under the provisions of the applicable Spanish regulations. Given that ROMPe may modify these Terms of Use and Contract in the future, we suggest that you visit them periodically to be duly informed and updated on possible changes.
To comply with the transparency, clarity and simplicity essential to serve you a satisfactory experience on this website, ROMPe informs you that any suggestion, doubt or query about the Terms of Use and Contract, to which you want an explanation, can be sent to ROMPe through the email: privacy@wayliv.com
2 basic questions.
1. Use of services.
The level of use of the available services is the responsibility of the Patron. ROMPe, in its role as creator and distributor, does not assume responsibility for the adequacy of the available services to the preferences of the Patrons. The Patron is responsible for evaluating the suitability of the available services to achieve a satisfactory level of use.
2. Access to Services.
Access to the contracting of the available services is exclusive to Patrons.
The Patron identification code (hereinafter "Code"), with which you access the available offer, contract and use of the services marketed, is personal and non-transferable.
All persons determined by the Patron at the time of hiring may benefit from the use of the aforementioned services.
The Patron receives 100% of the benefits linked to its Code and derived from the use of the services contracted on the www.wayliv.com website.
To be a Patron, you must be at least 18 years old or the age of majority in your country. Persons under 18 years of age or under the applicable age of majority in your country may use the contracted services under the supervision of their parents or legal guardians through their Patron Code, to whom these Terms of Use and Contract apply.
This feature is emphasized and clarified throughout the document to avoid any confusion regarding individual use of the Code.
At the time the Patron unsubscribes, the decision is irreversible and entails the immediate loss of access to contract new services on the www.wayliv.com website, as well as all the benefits linked to their previous status from the effective date of this.
The Code linked to your identity goes into a dormant state, being able to activate it at the time of your return.
OBJECT
ROMPe provides the content and services available on the website, subject to these Terms of Use and Contract as well as the policy on the processing of personal data (hereinafter, "Privacy Policy").
Access to this website or its use in any way recognizes the qualification of "Visitor". User or Patron recognition requires registration. In any case, Visitors, Users and Patrons acknowledge and accept without reservation every one of these Terms of Use and Contract, as well as the right of ROMPe to modify them at any time.
Consequently, it is the responsibility of all Visitors, Users and Patrons to carefully read the Terms of Use and Contract in force each time they access this website. In the event of disagreement with any of the same set forth herein, we recommend that you abandon the use of this website. If you decide to disregard this recommendation by continuing to browse, use and eventually contract the services marketed on the website, you consciously acknowledge and accept without reservation every one of these Terms of Use and Contract, as well as the right of ROMPe to modify them at any time.
We also inform you that, occasionally, we may establish specific terms for the use and contracting of concrete content and/or services on the website, the use of such content and/or services entails the firm and unequivocal acceptance of the specific terms detailed therein.
SERVICES
Currently, the www.wayliv.com website aims to provide intermediation between the Patron and providers of accommodation services, tax advisory services and obtaining VISAS for non-EU nationals. ROMPe may modify these services at any time.
Through the website, ROMPe offers Users and Patrons the possibility of accessing: Information about ROMPe, your contact details, your products and services, your rates, your commercial offers, and your location - A contact section to make inquiries by providing your personal data - (hereinafter the "Services").
These Terms of Use and Contract regulate access to and use of the www.wayliv.com website, as well as the relationship between Users and Patrons with Wayliv.
CONDITIONS OF ACCESS AND USE
Access: Access to the website is free. However, access to some service information requires prior registration as a User and/or Patron and the contracting of the services requires the payment of a membership.
Registration: Users and Patrons undertake to provide truthful, verifiable information and keep it up to date.
Use: Users and Patrons undertake to use the website in a lawful manner and not to carry out activities that may damage, limit or impede its infrastructure and proper functioning.
PRIVACY AND DATA PROCESSING
ROMPe processes your personal data in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council, of 27 April 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter, "GDPR"), and Organic Law 3/2018, of 5 December, on the Protection of Personal Data and Guarantee of Digital Rights (hereinafter, "LOPDGDD").
You can access our Privacy Policy, where you can find all the information about our commitment to the processing and protection of your personal data, in accordance with Article 13 of Section 2 of the aforementioned regulation and LO 3/2018. Here.
INTELLECTUAL PROPERTY
As a User and/or Patron you acknowledge and accept that all the content displayed on the website www.wayliv.com and in particular, designs, texts, images, logos, icons, buttons, software, trade names, trademarks, or any other signs susceptible to industrial and/or commercial use are subject to Intellectual and Industrial Property rights.
All trademarks, trade names or distinctive signs, all industrial and intellectual property rights, on the contents and/or any other elements inserted in the page are the exclusive property of ROMPe and/or third parties, who have the exclusive right to use them during business.
For all these reasons, you undertake not to reproduce, copy, distribute, make available or in any other way publicly communicate, transform or modify such content, holding ROMPe harmless from any claim arising from non-compliance with such obligations.
Under no circumstances does accessing, browsing and/or transacting on the website imply any type of waiver, transmission, licence or total or partial assignment of said rights, unless expressly stated otherwise.
These Terms of Use and Contract of the website do not confer on you any right to use, alter, exploit, reproduce, distribute or publicly communicate the Intellectual Property owned by ROMPe and/or third parties, other than those expressly provided for and communicated herein, unless express authorisation is specifically granted for this purpose by ROMPe or the third-party holder of the affected rights.
The contents, texts, photographs, designs, logos, images, computer programs, source codes and, in general, any intellectual creation existing on this site, as well as the whole site itself, as a multimedia artistic work, are protected as copyright by Intellectual Property legislation.
ROMPe is the owner of the elements that make up the graphic design of the website, the menus, navigation buttons, HTML code, texts, images, textures, graphics and any other content of the website or, in any case, has the corresponding authorisation for the use of these elements.
The content provided on the website may not be reproduced in whole or in part, or transmitted, or recorded by any information retrieval system, in any form or any medium, unless there is the prior written authorisation of the owner and, in any case, of ROMPe.
Likewise, it is forbidden to delete, evade and/or manipulate “copyright” as well as the technical protection devices, or any information mechanisms that may be contained in the contents.
As a User and/or Patron of this website, you undertake to respect the rights set forth and to avoid any action that could damage and/or harm them.
ROMPe reserves the right to exercise any legal means or actions that correspond to it in defence of your legitimate Intellectual and Industrial Property rights.
OBLIGATIONS AND RESPONSIBILITIES OF THE USER/PATRON
As a User and/or Patron you undertake to:
Proper use: Make appropriate and lawful use of the website as well as the contents and services, following:
(i) The applicable legislation, always.
(ii) The Terms of Use and Contract of the website.
(iii) Generally accepted morals and good customs.
(iv) Public order.
Resources: To procure you with all the intellectual resources, as well as means and technical requirements necessary to access the website.
Truthful information: Provide truthful information when filling in your personal data in the forms contained on the website and keep them always updated so that they correspond, always, to your real situation. You acknowledge and agree that you are solely responsible for the information you provide, as well as for any false or inaccurate statements you make and for any damages that may be caused by ROMPe and/or third parties.
As a User and/or Patron you acknowledge and accept the following prohibitions and refrain from:
Making unauthorised or fraudulent use of the website and/or the contents for illicit purposes or effects, harmful to the rights and interests of third parties, or that may damage, disable, overload, deteriorate or prevent the normal use of the services and/or contents.
Accessing or attempting to access restricted resources or areas of the website, without complying with the conditions required for such access.
Cause damage to the physical or logical systems of the website, its suppliers or third parties.
Introduce or disseminate computer viruses or any other physical or logical system on the network that may cause damage to the physical or logical systems of ROMPe, its suppliers or third parties.
Attempt to access, use and/or manipulate the data of ROMPe, suppliers or third parties, including other Users and/or Patrons.
Reproduce, copy, distribute, allow public access, transform or modify the contents, unless you have the express and unequivocal authorisation of the holder of the corresponding rights, or you have legal authorisation.
Deleting, hiding or manipulating the notices on Intellectual and Industrial Property rights and other identifying data of the rights of ROMPe or third parties, incorporated into the contents.
Obtaining or attempting to obtain data and/or content, owned or managed by ROMPe, using means or procedures other than those indicated on the website.
Transmit, disseminate or make available to third parties, information or materials that:
(i) Are contrary to fundamental rights and public freedoms recognized by the Constitution.
(ii) Induce or promote criminal, defamatory, violent or unlawful actions.
(iii) Induce or promote discriminatory actions on grounds of sex, race, religion, beliefs, age or condition.
(iv) include any type of virus or program that prevents the normal functioning of the website.
Misusing the password: If to access some services and/or content of the website, you are provided with a password, you acknowledge and accept the obligation to use it diligently, always keeping it secret and secure.
RESPONSIBILITY
ROMPe does not guarantee continuous access, nor the correct viewing, downloading or use of the elements and information contained in the pages of the website, which may be impeded, hindered or interrupted by factors or circumstances beyond its control.
ROMPe is not responsible for any decisions that may be taken because of access to the content or information offered. Such decisions are made by the User and/or Patron in the free exercise of their will.
ROMPe may interrupt the service or immediately terminate the relationship with the User and/or Patron if it detects that the use of its website or any of the services offered therein is contrary to these Terms of Use and Contract.
ROMPe is not responsible for damages, losses, claims or expenses arising from the decisions made by the User and/or Patron in the free exercise of their will during the time they use the website for any of the actions that they consider appropriate to adequately meet their needs and are aligned with the nature of the object and services communicated in this document.
The only exception is that such damages, losses, claims or expenses are directly attributable to ROMPe due to mistakes on the website, error or omission.
It is only responsible for removing, as soon as possible, the content that may cause such damages when duly notified.
Specifically, it is not responsible for any damages that may arise, among others, from:
Interferences, interruptions, failures, omissions, telephone breakdowns, delays, blockages or disconnections in the operation of the electronic system, caused by deficiencies, overloads and errors in telecommunications lines and networks, or by any other cause beyond the control of ROMPe.
Illegitimate interference by malicious programs of any kind and through any means of communication, such as computer viruses or any other.
Improper or inappropriate abuse of the website.
Security or browsing errors caused by a malfunction of the browser or non-updated versions of the browser. The administrators of ROMPe reserve the right to withdraw, in whole or in part, any content or information present on the website.
ROMPe excludes any liability for damages of any kind that may be due to the misuse of the services freely available and used by the website's Users and/or Patrons.
Likewise, ROMPe is exonerated from any liability for the content and information that may be received because of the data collection forms, which are only for the provision of consultation and doubt resolution services.
On the other hand, in the event of causing damages due to illicit or incorrect use of said services, ROMPe may claim compensation from the User and/or Patron for the damages caused that it deems appropriate and under the applicable regulations in force.
The User and/or Patron acknowledges and accepts that they will defend, indemnify and hold ROMPe harmless against any damages arising from claims, actions or lawsuits of third parties because of their access to or use of the website.
Likewise, the User and/or Patron acknowledges and accepts the obligation to indemnify ROMPe against any damages arising from the use by it of "robots", "spiders", "crawlers" or similar tools used to collect or extract data and/or any other action on its part that entails an unreasonable burden on the operation of the website.
HYPERLINKS
As a User and/or Patron you undertake not to reproduce in any way, not even employing a hyperlink, the www.wayliv.com website, as well as any of its contents unless expressly authorised in writing by ROMPe.
The www.wayliv.com website includes links to other websites managed by third parties, to facilitate your access to the information of ROMPe collaborators and/or sponsors.
Accordingly, ROMPe is not responsible for the content of these websites, nor is it in a position of guarantor and/or offering party of the services and/or information that may be offered to third parties through third-party links.
You are granted a limited, revocable, and non-exclusive right to create links to the home page of the website solely for private, non-commercial use.
Websites that link to our website:
They may not imply that ROMPe endorses that website or its services or products.
They may not misrepresent their relationship with ROMPe or claim that ROMPe has authorised such a link, or include trademarks, denominations, trade names, logos or other distinctive signs of ROMPe.
They may not include content that may be considered in bad taste, obscene, offensive, controversial, incites violence or discrimination based on sex, race or religion, is contrary to public order or unlawful.
They may not link to any page of the website other than the home page.
They must link to the website address itself, without allowing the website that links to this website reproduce this website as part of its website or within one of its "frames" or create a "browser" on any of the pages of the website. ROMPe may request, at any time, that any link to the website be removed, after which it must be removed immediately. ROMPe cannot control the information, content, products or services provided by other websites that have established links to the website.
Consequently, ROMPe does not assume any type of responsibility for any aspect related to such websites.
COOKIES
You can consult the information about cookies through this link.
DURATION AND TERMINATION
The provision of the service of this Website and the other services is for an indefinite duration.
However, ROMPe may terminate or suspend any of the services on the website. When possible, ROMPe will announce the termination or suspension of the provision of the specific service.
REPRESENTATIONS AND WARRANTIES
In general, the content and services offered on the website are for information purposes only. If the products or services reflected on the website are made available to the User and/or Patron, the provisions of the corresponding general terms and conditions of contracting will apply.
FORCE MAJEURE
ROMPe is not responsible in all cases of impossibility of providing service, if this is due to prolonged interruptions of the electricity supply, telecommunications lines, social conflicts, strikes, rebellion, explosions, floods, acts and omissions of the Government, and in general all cases of force majeure or fortuitous event.
CONTACT
For any queries about these terms, users can contact READINESS OPERATIVE MANAGEMENT PARTNERS S.L via email hello@wayliv.com
CONCEPTS
Wayliv: Technological platform through which Visitors and Users are informed, and Patrons are informed and hire exclusive services.
Platform: A set of websites and applications through which ROMPe serves under the Wayliv trademark.
Visitor: Any person, natural and/or legal, who visits the website and does not register as a User. It only accesses public information.
User: Any person, natural and/or legal, who visits and registers correctly on the website, who accepts and complies with the Terms of Use and Contract, as well as with the Privacy Policy.
This registry gives automatic access to all available public and private information, without the ability to book services.
Patron: Any person, natural and/or legal, correctly registered on the website, who accepts and complies with the Terms of Use and Contract, as well as with the Privacy Policy and is up to date with the payment of a Wayliv membership.
This registration gives automatic access to all the rights of a User, as well as to have a profile on Wayliville, the community of Wayliv Patrons, essential to book services. The contracting of products and/or services is an exclusive capacity for Patrons.
Loss of Patron status occurs when one of the following events.
(i) Non-payment of the membership on the date indicated in the contract.
(ii) Voluntary resignation. This option is always available, both on the website and in communications via email.
(iii) Forced leave. At the discretion of ROMPe and, in any case, for breach of the Terms of Use and Contract of the website.
Reservation: Commitment to firm contract services after verification of the advance payment of the services through Wayliv, aligned to the contracting conditions conveyed to the Patron.
Accommodation: real estate space for residential purposes, marketed by Wayliv.
Wayliv Partner: Legal entity that authorizes ROMPe to commercialize its services, so that Patrons can contract them.
Mid-term stays: periods of more than one calendar month.
Specific Accommodation Conditions: Conditions established by the hospitality Partner for the contracting of the Hospitality services marketed by Wayliv. We recommend reading in detail and consulting doubts with Wayliv before hiring.
Privacy Policy: Wayliv's commitment to the processing of the personal data of Users and Patrons. A rigorous and respectful commitment to the applicable legal framework in force in all the countries in which Wayliv operates. A commitment that Users and Patrons acknowledge and accept when they use the www.wayliv.com website. This commitment.
OBJECTIVE OF THE SERVICE
Wayliv is an intermediary solution for your booking of services from Wayliv Partners.
Wayliv does not directly offer or provide the services you book. Therefore, Wayliv's responsibility is limited to the quality requirements that we define and to which we are committed to serving you. Your Way. Like a pro.
We thank you in advance for all the information you wish to share with Wayliv about your experience in using this website and the services you book through it. Knowing and understanding yourself is an essential factor in making decisions and applying them to serve you better.
Communicating with Wayliv is easy. Through email hello@wayliv.com
REGISTRATION
Browsing within the public part of the www.wayliv.com website and consulting public information about services does not require prior registration.
When you want to access private information, it is essential to register as a User. In addition, to book the services marketed by Wayliv, it is essential to be a Patron.
Remember. You must be at least 18 years old or the age of majority in your country.
The steps are:
Read and accept the Terms of Use and Contract, as well as the Privacy Policy before sending your personal data.
Share the email address you want to use to communicate with Wayliv.
Confirm the registration, through the email we send you to the address you want.
Your completed registration gives you the right to access all navigation and information on the website www.wayliv.com
To book the services you want, you need to register as a Patron. All the services you want. As long as you want. As many times as you want.
How to do it is easy. You access this information the moment your registration is complete.
Remember too. We recommend that you take the time to know and understand the content of the Terms of Use and Contract, as well as the Privacy Policy.
ACCESS CREDENTIALS AND RESPONSIBILITY FOR USE
The User and/or Patron is always responsible for the custody of their password, consequently assuming any damage and prejudice that may arise from its improper use, as well as from the transfer, disclosure or loss of the same.
For these purposes, access to private areas and/or the use of Wayliv's services and content made using the valid password of a User and/or Patron are deemed to have been made by the User and/or Patron and are always responsible for such access and use.
PAYMENT
Registering on the www.wayliv.com website is free. Just an email address serves you. We inform you clearly and transparently when a service requires payment.
Wayliv MEMBERSHIP
To book any of the services marketed by Wayliv, the only condition is to be a Patron.
Achieving this status is easy. Activate your membership by hiring one of the following:
If you are an individual. TRIP - PROJECT - LIFE
If you are a legal entity. CORP *
* Subject to compliance with the requirements established by ROMPe. Information on the aforementioned requirements is always available in the private part of the website. ROMPe reserves the right to modify them at any time it deems appropriate for the development of its activity. Likewise, in the event of modifications, ROMPe undertakes to inform the Patrons – CORP of the modifications.
Wayliv MEMBERSHIP PRICING
Membership rates are public as you can see at www.wayliv.com. There are additional onboarding, fidelity, and upgrade benefits that you only know about when you register as a User. So you see how important you are to us. How much, specifically.
Your membership prices don't change for as long as you keep it active. This ensures your continued access to all the services available on the www.wayliv.com website with no changes in cost.
You do not suffer from a fare increase while maintaining your Patron status. You also do not suffer a rate increase when you decide to change your membership modality.
You use what you want. As long as you want. As many times as you want.
Your way. Like a pro.
Wayliv MEMBERSHIP CONDITIONS
Be up to date with the payment of the fee corresponding to the membership model you want.
As a Patron, you agree to comply with the following conditions:
Be at least 18 years old or the age of majority in your country.
Use the website www.wayliv.com always complying with these Terms of Use and Contract.
Share true, accurate, current and complete information, at any time and in any action, you take on the website.
Have the sufficient capacity to act to bind you through a contractual relationship.
Pay on time for the services you request, following the commercial conditions applicable to your membership.
All Patrons acknowledge and agree that failure to comply with the foregoing conditions results in the loss of the Patron status.
When a Patron loses their status, ceases to belong to Wayliville, the Wayliv Patron community and automatically becomes a User.
In the event of loss of Patron status, ROMPe has the right to reject any application for registration or to cancel a previously accepted registration. In addition, it has no obligation to communicate or detail the arguments of its decision and this event does not generate any right to compensation or compensation.
In addition, when the event of loss of status of Patron occurs during the period of enjoyment of one or more services contracted through the website www.wayliv.com the User acknowledges and accepts the immediate and automatic loss of all benefits linked to their previous membership as of the effective date of the aforementioned event.
ROMPe undertakes to inform all its Patrons clearly and transparently of the relevant dates for the proper functioning of their relationship with Wayliv, maintenance of their status and adequate enjoyment of the services contracted on the website.
BOOKING PROCESS
The reservation of services is an exclusive capacity of the Patrons.
Follow these steps:
On the www.wayliv.com website you access your exclusive Patron area.
You select the services you want. Your way. Like a pro.
On the page where you access the information of the service you wish to book; we ask you for some information to know and understand your liking. Few data. The necessary ones. The fair ones to serve you. Better.
Wayliv checks the availability of the services for you. To your liking. This way, you avoid waiting, rejections and, ultimately, wasting your time. This way, you guarantee that your options to decide are to your liking.
You receive an email from Wayliv with the best options.
It's your email. You open, read, decide, reserve, close or delete. Everything you want. When you want. Where you want. As many times as you want.
Just bear in mind that up to this point, what you have is a pre-booking and/or search valid for 60 minutes. The time you use to pay for the service you want. Longer than that, we understand you’ve desisted as it’s your right.
So, if you decide to book it's just as easy.
(i) You select the options to your liking.
(ii) You ask for an invoice, or not.
(iii) You fill in just the right amount of information to serve you.
(iv) You pay.
Wayliv verifies your correct payment.
When there is no incident with your payment. It normally is not. Wayliv serves you like this. It’s automatic. Check your inbox.
(i) Notifies the Partners.
(ii) Confirms your reservation.
(iii) You receive all the necessary information and documentation.
(iv) You receive your invoice. If you asked for it. If not, no.
Cashback. Easy too. You don't have to do anything. Wayliv automatically credits you in the same means of payment that you have used to book the services, the cashback that corresponds to your membership when you use the booked services.
Wayliv serves you like this. It’s automatic. Check your inbox.
(i) First credit. 48 hours after the date you start using the booked services.
(ii) Following credits (In services lasting more than 1 month). 48 hours after the charge for services payment.
(iii) You receive your invoice. If you asked for it. If not, no.
(iv) You receive your Wayliv’s account statement.
(v) You check your means of payment account. You see your cashback.
(vi) You are done for the day. You got it.
In case of incidents during the process. It can happen, it’s odd though. Wayliv asks you for your forgiveness.
Contact Wayliv through hello@wayliv.com. Thus, you get to serve yourself better.
ACCEPTED FORMS OF PAYMENT
The contracting of the services marketed on the www.wayliv.com website can only be carried out with the means accepted by the platform that ROMPe decides as a Payment Services Partner.
ROMPe requires you to be the owner of the means of payment you use to activate your membership and book on the www.wayliv.com website. It is your sole responsibility to use the means of payment in accordance with the instructions of your financial provider and to be aware of the conditions agreed upon.
ROMPe is free to decide on changes in its Payment Service Partner.
ROMPe undertakes to inform the Patrons through the email registered in the Wayliv community account, of the changes with sufficient notice, clarity and transparency.
Wayliv membership fees.
The Patron receives the payment charge for the membership (TRIP - PROJECT - LIFE - CORP) on the same day of the purchase in the means of payment with which the hiring is completed.
Renewal of PROJECT - LIFE membership requires explicit consent granted by the Patron. Otherwise, the Patron acknowledges and accepts the automatic renewal of the membership in TRIP mode and the adjustment of the commercial conditions and linked benefits.
In subsequent periods, the charge is made on the same day of the following periods until the end of the membership or modification of the same.
Renewal of the CORP membership requires explicit consent granted by the Patron. Otherwise, the Patron acknowledges and accepts that its action amounts to a request to unsubscribe.
Service booking fees.
The Patron receives the payment charge for the booked services on the same day of the purchase in the same means of payment with which the booking is made. In services lasting more than 1 month, the charge is made on the same day of the following months until the end of the contract.
By accepting these conditions, you authorise ROMPe to store your means of payment and to automatically charge them the amounts linked to your membership and booked services on the corresponding date, during all applicable periods until your cancellation as a Patron.
The Payment Services Partner is the sole recipient of the data related to your means and payment data, ROMPe does not have access to this information, so, in the event of any eventuality, the Payment Services Partner is the sole controller of this information and to whom you must raise the claim in the event of incidents with your payments.
RIGHT OF WITHDRAWAL AND REFUND
Wayliv Memberships.
Unsubscribing at any time is your right.
Acknowledging and accepting these Terms of Use and Contract means that unsubscribing automatically and unequivocally entails the following:
(i) You lose your Patron status and the linked benefits.
(ii) You waive the refund of the fee paid, not taken.
Services.
The policy and practices of withdrawal and reimbursement to Patrons for cancellations of reservations of the services marketed on the www.wayliv.com website, observe and comply with the regulatory framework in force in each country in which Wayliv operates.
In general, Patrons can exercise their right to withdraw at any time.
The date of exercise of the withdrawal determines the refund applicable to the charges made for the booking of the services made on the website www.wayliv.com
Refunds in Wayliv work like this:
Date of withdrawal - Date of start of service -
(i) Greater than 15 days. Refund, 90% of the booking fee.
(ii) Greater than 7 days. Refund, 50% of the booking fee.
(iii) Less than 7 days. Refund, 0% of the booking fee.
The reimbursement of the amounts is made by payment in the same means of payment with which the Patron books the services, in cases where appropriate.
Please bear in mind that, in accordance with the Law on Consumers and Users, accommodation services for purposes other than housing, when a specific date or period is foreseen for their use, does not grant you the right of withdrawal generally provided for the contracting of other services.
Therefore, you can only request the cancellation of the booking, and the refund of the amount paid, under the terms provided for in the specific conditions of the hospitality provider.
PATRONS OBLIGATIONS
The Patron acknowledges and accepts its obligation to properly use the www.wayliv.com website and all its content and services under the Terms of Use and Contract and Privacy Policy.
ROMPe determines that it is appropriate to comply with the following provisions:
Read and verify that you meet the requirements for acceptance of these Terms of Use and Contract and the Privacy Policy.
Read and verify that you meet the requirements for contracting the services marketed on the www.wayliv.com website, under the specific conditions provided by the Partners.
Not to make bookings for services without the actual intention of use.
To use only means of payment of your own.
To comply with the obligations contracted with the Partners, under the terms provided for in these Terms of Use and Contract.
To not provide third parties with the theft of information or content, manually or automatically.
Not to use the information on the www.wayliv.com website for your own or third parties' commercial activities.
Not to carry out any type of action that involves the alteration, deletion or omission of the security measures of logical access and/or access to the computer resources and data hosted on the servers of the website www.wayliv.com
To pay for the services requested to obtain the expected outcome.
Wayliv OBLIGATIONS
Safeguard the data of Users and Patrons under the Privacy Policy.
To offer clear, transparent, truthful and up-to-date information on the services marketed on the www.wayliv.com website.
Specifically, the following general conditions of Wayliv memberships.
(i) Cashback on service prices excluding applicable taxes.
(ii) Voluntary resignation at any time. (Unsubscribe). The unsubscribe option is available in all communications. No fee refund.
(iii) Automatic renewal at the end of the period.
PROJECT - LIFE - CORP, 4 prior communications for renewal. 30, 15, 7 and 1 days.
TRIP, 3 prior communications for renewal. 15, 7 and 1 days.
(iv) Upgrade – Downgrade at any time. The Upgrade – Downgrade option is available on all communications. No fee compensation.
(v) In Wayliv memberships you waive the refund of the unused fare from the date on which the cancellation event occurs.
(vi) Communication to Patrons of account statement. Monthly by default. Always at the end of the period of use of the contracted services.
(vii) Commercial communication to Users and Patrons of changes to the website and/or services marketed. At the time it occurs.
(viii) Commercial communication of campaigns to selected Users and Patrons. At the time of launch, validity and termination with the periodicity defined by ROMPe.
Facilitate the booking process and/or connections with Partners under these Terms of Use and Contract.
To mediate with the Partners for all matters related to the process of information, booking, use, incidents, and cancellation, when applicable
RESPONSIBILITIES
ROMPe, through the www.wayliv.com website, carries out an intermediation service, so in no case does it assume any type of responsibility arising from the obligations of the Partners, nor from the rights that, as consumers and users, the Patrons have concerning the booking and use of the services provided by the Partners.
However, from ROMPe we thank you and suggest that you share all the information about any type of incident related to your experience. Thus, Wayliv serves you better. Your way. Like a pro.
Contact Wayliv through hello@wayliv.com. Thus, you get to serve yourself better.
CLAIMS
Users and Patrons have a customer service through which to report any incident and/or complaint related to the services provided by Wayliv.
Contact Wayliv through hello@wayliv.com. Thus, you get to serve yourself better.
We also inform you that the European Commission provides an online dispute resolution platform that is available at the following link: http://ec.europa.eu/consumers/odr/
Consumers can submit their complaints through the aforementioned online dispute resolution platform.
APPLICABLE LAW AND COMPETITION
Both these Terms of Use and Contract, as well as the provision of the services you contract on the www.wayliv.com website, are governed and interpreted in accordance with Spanish law.
The Courts of Madrid, Spain, are competent to resolve any conflict that may arise from these Terms of Use and Contract and/or the provision of services, between the Patron and ROMPe, in accordance with applicable Spanish legislation.
ARBITRATION
Any difference, lawsuit, dispute or controversy that may occur between the Parties concerning these Terms of Use and Contract, may be submitted to an arbitration mediation instance of the Madrid Chamber of Commerce.
For the enforcement of the award and any other case outside the arbitral jurisdiction, the Parties submit to the ordinary jurisdiction of the Courts of Madrid, Spain. The corresponding arbitration award shall be final and unappealable for the Parties.
